Return & Exchange Policy

At TURAYA MOVE, we want you to feel confident and comfortable with your purchase. If you are not completely satisfied with your order, we are here to help.

Returns

You may request a return within 14 days of receiving your order.

To be eligible for a return:

The item must be unused, unworn, and in its original condition.

All tags must still be attached.

The item must be returned in its original packaging.

Once we receive and inspect the returned item, we will notify you regarding the approval of your return.

Exchanges

If you wish to exchange an item, please contact us first at our customer support email so we can assist you.

Size Responsibility

We provide a detailed size guide on our website to help you choose the correct size before placing your order.

For this reason, customers are responsible for selecting the correct size. If an item needs to be exchanged due to a size issue, the customer will be responsible for the return and redelivery shipping costs.

Shipping Costs

Shipping costs are non-refundable. Customers are responsible for return shipping costs unless the item received is defective or incorrect.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us at turayamove@gmail.com within 48 hours of receiving your order with photos so we can resolve the issue as quickly as possible.